My order arrived late. Can I get a refund?

We understand how frustrating late deliveries can be. If you would like to return your items, please click below for information on how to complete a return.

Delays by USPS are increasingly common since the start of COVID-19 due to staffing shortages at sorting facilities. We strongly recommend looking at our upgraded shipping options if you need your items right away! GoGo Glam does not make any concessions for late deliveries.

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I ordered 100 balloons and I only used 32 of them. Can I return the rest?

You can absolutely return part of your order, however, we do not accept partial packs. Each line item or pack must be returned in full or return will be refused. We will occasionally make an exception to this rule so please reach out if you are having an issue with your order. Any partial return that is accepted will be subject to a restocking fee due to pricing discounts for volume orders.

Example of a Line Item :

(1) 25 pack of 11″ balloons : 25 balloons must be returned

(2) 25 packs of 11″ balloons. You may return 25 or 50 or it will be treated as partial.

(3) 5 packs of 11″ balloons : 5,10 or 15 balloons must be returned

(1) 50 pack of 11″ balloons. You must return 50, unopened in original packaging.

(1) 100 pack of 11″ balloons. You must return 100, unopened in original packaging.

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Can I exchange my items?

For ease and speed, please place a new order for the items you are needing and simply follow our standard return instructions for your unwanted items.

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What is your return policy?

If for any reason you need to return your items, we gladly accept returns or exchanges on unused items within 21 days of delivery. Please contact us regarding your return to expedite the process. Returns must include order receipt or order number.

Ship items to:
GoGo Glam
7111 W. Broadway Suite 201
Brooklyn Park, MN 55428

✓ No concessions will be made for late deliveries by USPS.
✓ Items with STOP stickers items are not eligible for return if opened.
✓ Chalk & Double Stuff balloons cannot be returned if layers are separated.
✓ Due to the nature of our products, no items will be accepted past 30 days.
✓ Orders that were eligible for Free Shipping will be subject to a 10% restocking fee. If upgraded shipping was paid, fee will be reduced.

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7111 W. BROADWAY AVE | SUITE 201 | MINNEAPOLIS, MN 55428

NOT OPEN TO PUBLIC | LOCAL PICKUP BY APPT ONLY

GLAM TEAM CUSTOMER SERVICE HOURS : M-F 9 AM - 3 PM